Can I claim any part of the session cost through Medicare? 

Unfortunately, Medicare rebates are not available for our counselling at this time.

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What if I have a Mental Health Care Plan?

We do not accept a Mental Health Care Plan but you can still bring it with you or email to hello)srhc@outlook.com.au as it could be helpful. 

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When is my payment due?

Payments are made into nominated bank account 48 hours before your session time and day.

Account Name: Selina Ross

BSB: 638-010

Account Number: 13892843

Reference: (Your first Initial, Last name and postcode) Example: S.Ross4551

 

What happens if I need to cancel?

We require 48 hours notice for cancelled sessions. If you have already made a payment and do not wish to reschedule a refund will be given.

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How long does it take for my refund to be processed?

Depending on your banks services it can take up to three days for the refund to appear in your nominated bank account. 

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How do I cancel?

You can either contact via email: hello_srhc@outlook.com.au or call: 0431 274 132 alternatively you can leave a text message. You can also cancel through the online booking portal.

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What if I am late?

Please call 0431 274 132 and let us know.

 

What if I need to reschedule?

If you need to reschedule for any reason please either send an email to hello_srhc@outlook.com.au or call: 0431 274 132

 

What can I expect on the day? (couples)

The Counsellor will ask you and your partner about current issues as well as your history and background. Most likely, you’ll find yourself discussing your current symptoms or challenges, as well as your relationships, and establish goal/s.

 

What can I expect on the day? (individuals)

The Counsellor will ask about your current issues as well as your history and background. Most likely, you’ll find yourself discussing your current symptoms or challenges, as well as your interests, strengths, and goals.

 

What can I expect on the day? (family)

The Counsellor will ask the family about current issues as well as your history and background. Most likely, you’ll find yourself discussing your current symptoms or challenges, as well as your relationships, and establish goal/s.

 

What do I need to do to prepare before coming in?

1. Think about what you want from therapy. 

2. Decide what you’d like from your Counsellor

3. Make a list of things you’d like to bring up in your first session. 

4. Have any questions about the logistics – payment, appointment timings, appointment frequency – prepared.

5. Read and submit your Intake and Confidentiality Form

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How many sessions do I need?

The number of sessions will depend on the type of issues, goals and client/Counsellor availability. We have clients who have chosen to come in weekly, fortnightly or monthly. 

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Are the sessions confidential?

Communications between a client and counsellor are confidential. No information is disclosed without prior written permission from the client. However, there are some exceptions required by law to this rule. A counsellor is required by law to report to the authorities the following circumstances:

1. If counsellor suspects that an individual may be involved in child abuse or dependent adult or elder abuse.

2. If a client is threatening serious bodily harm to another person.

3. If a client intends to harm himself or herself. The counsellor will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

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